Job Description
Level: Associate (Quota-carrying, performance-driven role)Reporting to: Telesales ManagerLocation: Nairobi, KenyaTenure: Temporary for 6 monthsDescriptionAs a Telesales Representative, you will own the full telesales cycle - from first contact to closed sale. This is a quota-carrying role with clear targets and conversions, revenue and quality. You are expected to engage leads confidently, overcome objections, close sales efficiently and ensure high-quality submissions that convert to successful deliveries.This role is for individuals who thrive in a fast-paced, performance-driven environment, are comfortable being measured, and are motivated by results.Key ResponsibilitiesSales and ConversionOwn end-to-end telesales process - lead contact, to qualification to objection handling to closeConvert inbound and outbound leads into completed sales consistentlyMeet and exceed defined monthly sales and conversion targetsApply structured sales scripts while adapting to the customers' needs and buying signalsDemonstrate strong closing instincts while maintaining ethical standardsCustomer and Product EducationClearly explain device quality grades, warranties, pricing and instalment plans.Educate customers on financing requirements and manage expectations upfront to reduce falloutBalance customer experience with commercial outcomes to close deals effectivelyPipeline and CRM disciplineAccurately capture and update customer data in the CRM in real time within the set SLAs.Actively manage your pipeline, ensuring timely follow-ups and deal progressionMaintain clean credit-ready submissions to support approval and delivery success.Cross functional executionWorks closely with credit, logistics and CX teams to ensure smooth processing and delivery.Proactively flag risks, delays or quality issues that may affect conversions or customer satisfaction.Handle escalations professionally and escalate appropriately when required.Performance and Continuous ImprovementTrack personal performance against targetsIdentify patterns in objections, lead quality and drop offs and suggest improvementsRefine sales techniques based on feedback, data and outcomes.Qualifications:At least 1 year of experience in telesales or customer service roles.Experience in the mobile device or technology sector is an added advantage.Strong communication and interpersonal skills.Proficiency in sales techniques and closing strategies.Familiarity with CRM tools for managing leads and tracking conversions.Ability to handle objections and rejections while maintaining a positive attitude.Characteristics:High attention to detail and accuracy in customer data entry.Self-motivated and results-driven.Strong problem-solving abilities.Team player with a collaborative mindset.Ability to work in a fast-paced, dynamic environment.Able to handle complications and challenges with easeExcitement to get your âhands dirtyâSense of urgency and ownershipHow we work at MoPhonesWe excel at collaboration, always placing company success over personal gloryWe disagree, then commit. We understand the value of productive conflict.We donât make excuses, and welcome regular honest feedback as key to growthWe understand that achieving great things involves taking smart risksWe believe that making mistakes is OK.We think ambitiously, and have a bias towards actionWe prioritise ruthlessly and celebrate ânoâPowered by JazzHR
Job Summary
Posted
3 months ago
Job Type
Full time
Experience
Not Specified
Location
Nairobi