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Our Pitch – Who We AreMoPhones is on a mission to empower Africans with high-quality, premium smartphones that do not break the bank. By combining a trusted online marketplace, local retail presence, and integrated financing, MoPhones makes renewed devices accessible, affordable, and better for the planet through circular, lower-waste models.At MoPhones, everything we do is guided by three values: Authenticity, Ownership, and Focus.Authenticity – We build trust through honesty, transparency, and real care. From clear pricing and fair policies to dependable, renewed devices, we stand behind what we promise and treat every customer with dignity.Ownership – We take responsibility for outcomes. When customers choose MoPhones, they should never feel alone — we solve problems end-to-end, stand behind our products, and take pride in delivering excellent work.Focus – We prioritise what matters most: making high-quality smartphones accessible and affordable. We stay disciplined about simplicity, impact, and solutions that expand access to technology across our communities.The team works with leading refurbishers and a growing network of sales agents and outlets to bring warrantied devices and flexible instalment plans to customers across Kenya, with ambitions to scale across Africa.The culture is mission-driven, data-informed, and deeply performance-oriented, with a strong bias toward ownership, coaching, and experimentation.About the roleIn the first 90 days, the Sales and Operations Manager Partners will be focused on building foundations: understanding the partner landscape, auditing current processes, and delivering early wins on partner activation and sales performance.Key focus areas in the first three months:Conduct a full audit of existing partner relationships — identify top performers, at-risk accounts, and gaps in onboarding or training.Establish yourself as the main point of contact for all merchant partners; resolve any outstanding issues and set clear communication cadences.Work with the Director of Operations to design and roll out a scalable partner onboarding and training framework for sales staff at merchant shops. First 3 months focusIn the first 90 days, the Sales and Operations Manager Partners will be focused on building foundations: understanding the partner landscape, auditing current processes, and delivering early wins on partner activation and sales performance.Key focus areas in the first three months:Conduct a full audit of existing partner relationships — identify top performers, at-risk accounts, and gaps in onboarding or training.Establish yourself as the main point of contact for merchant partners; resolve any outstanding issues and set clear communication cadences.Work with the Director of Sales to design and roll out a scalable partner onboarding and training framework for sales staff at merchant shopsMake assessment of the sales and ops junior team members and train them upBeyond 3 months focusBeyond the first three months, the Sales and Operations Manager Partners will shift from foundation-building to scaling and optimisation — growing the partner network, driving sales culture, and embedding data-driven performance management.Focus areas after month three may include:Aggressively expand the number of active merchant partners across Nairobi and target regions, in line with MoPhones’ growth ambitions.Recruitment and development of Sales Account Managers responsible for partner operational management; build a high-performance field sales team culture.Drive cross-departmental process improvements with Credit, Product, and CX teams to streamline the partner experience and improve sales conversion and device financing uptake.Success Metrics (KPIs)The Sales and Operations Manager Partners will be measured against these success metrics:Partner Growth & Sales PerformanceNumber of active merchant partners (MoM growth target to be set with Director of Operations)Sales revenue generated through partner network vs. targetPartner retention rate (% of partners active after 90 days)Operational Excellence & Team DevelopmentPartner onboarding time (days from signing to first sale)Sales team performance metrics — quota attainment per Account ManagerPartner satisfaction / NPS score (collected via structured check-ins or surveys)What we are looking forAt least 5 years’ management experience in sales and account management, preferably in telecommunications, retail, or IT.Experience and an existing network in the mobile phone merchant industry in Kenya.Strong sales and marketing skills with a proven focus on closing deals and driving revenue through indirect channels.Data-savvy — comfortable building your own reports, tracking partner metrics, and making data-driven decisions.High ownership and follow-through; you proactively close loops and do not wait to be chased.Outcome-driven with an action bias — comfortable moving fast and iterating in an early-stage environment.Strong project management skills with ruthless prioritisation — able to manage multiple partners, teams, and initiatives simultaneously.Proficiency with Microsoft Office (Word, Excel, PowerPoint) and/or Google Suite.Alignment with MoPhones’ mission of expanding access to affordable technology across Africa.What you will get from usCompetitive salary benchmarked to the Nairobi startup and commercial market, aligned with your experience and impact.Performance-linked incentives tied to agent activation and cohort outcomes.Paid time off and public holiday benefits that support rest and sustainability.Group personal accident and medical coverage for your well-being and security.Learning and development support, including training in coaching, sales enablement, and performance systems.The opportunity to build expertise in training, sales development, and agent network growth.A mission-driven, high-ownership team shaping access to technology across Africa.Monthly connects and learning forums to build capability and shared performance culture.Come make an impact with usJoin MoPhones and help build a more inclusive future of mobile access in Africa.MoPhones is committed to building a diverse, equitable, and inclusive team where every person can contribute, grow, and belong, regardless of their background, identity, or lived experience. The company actively welcomes candidates from underrepresented and historically excluded groups across gender, ethnicity, disability, age, religion, sexual orientation, and socio-economic background, and hires based on skills, potential, and shared commitment to the mission.If you are excited about the role but do not meet every single requirement, you are strongly encouraged to apply; MoPhones knows that great teams are built by people with different paths and perspectives.Accommodations can be provided throughout the recruitment process on request, because an inclusive candidate and employee experience is essential to how MoPhones operates.Powered by JazzHR

MoPhones

Sales & Ops Manager - Partners

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