- Proven experience in maximizing sales performance and managing customer transactions efficiently.
- Strong leadership skills with the ability to manage team resources to match customer flow and ensure service availability.
- Demonstrated ability to train, develop, and upskill teams to meet current and future business needs.
- Solid understanding of health and safety standards with the ability to ensure a safe working and shopping environment.
- Strong customer service orientation with the ability to engage customers, understand their preferences, and support retention strategies.
- In-depth knowledge of retail operations, including stock management, shrinkage control, waste reduction, and promotion execution.
- Ability to analyze store performance data, understand key business metrics, and make commercially driven decisions.
- Experience in managing omnichannel retail operations, including order fulfillment, on-time delivery, and alignment of online and offline customer experience.
- Bachelor's Degree in Business Administration (Master's Degree preferred).
- 8+ years of relevant experience, including 5+ years in a retail business.
- Excellent interpersonal and communication skills.
- Strong leadership abilities with proven capability to guide and develop teams.
- Analytical and pragmatic problem-solving skills with strong decision-making capability.
- Highly organized, with strong multitasking and time-management skills.
3rd Floor, Mayfair Suites, Westlands, Nairobi
- Mobile: Employers Only - 0797 452 211; 0796 630 043
- Candidates Only - 0718-610023; 0722 735 216
- CV Writing Only - 0798 568638, 0798 56 86 43
Corporate Staffing