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Empowering Africa’s tomorrow, together…one story at a time.With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.Job Summary This role is responsible for the end-to-end support, optimization, enhancement, and governance of ServiceNow ITOM (Visibility & Health) and Core CMDB platforms in complex enterprise environments.Job DescriptionApplication Support & DevOpsMaintain platform stability, performance, and SLA compliance.Manage upgrades, patches, system clones, releases, and maintenance.Support incident resolution, major incidents, and disaster recovery.Oversee ITOM Discovery, MID Servers, integrations, and CMDB data quality.Implement configurations, enhancements, automated workflows, and new capabilities.Partner with Product Owner, Architect, and Lead Engineers to ensure stability and strategic value delivery.CMDB & ITOM OptimizationMonitor and improve CMDB data health and compliance.Develop dashboards and reporting to drive remediation.Enhance ITOM visibility, health, and automated discovery/mapping.Improve user workflows and overall platform efficiency.Performance Monitoring & Continuous ImprovementConduct proactive and reactive performance monitoring.Identify risks and improvement opportunities.Provide trend reporting and advisory insights.Promote best practices and continuous development standards.Governance, Risk & ControlEnsure compliance with governance frameworks and technical standards.Manage risks related to upgrades, changes, and platform stability.Maintain documentation and process standards.Contribute to governance, risk, and control enhancements.Core Focus of the RoleServiceNow ITOM & CMDB lifecycle managementPlatform stability and SLA deliveryAutomation and workflow optimizationData quality and CMDB healthContinuous improvement and governancePreferred Experience and Qualification3 or more years ServiceNow Product experience specializing in ITOM Products3 or more years ServiceNow Product experience specializing in Core CMDB Products and integration capabilities2 or more years ServiceNow Product experience in ServiceNow ITSM Products2 or more years ITIL or similar IT Service Management framework experience with focus on Configuration Management and Operational Support2 or more years IT Support experience of IT Platforms1 or more years Hardware- & Software Asset ManagementBSc in Information Technology or equivalent diploma advantageousServiceNow Certified Administrator (CSA)ITIL FoundationITIL Operational Support and AnalysisITIL Release Control and ValidationKnowledge and SkillsServiceNow ITOM Visibility (Discovery & Mapping)ServiceNow ITOM Health (Event Management Implementation and Integration)ServiceNow Product FundamentalsServiceNow Performance Analytics and ReportingServiceNow Common Service Data ModelServiceNow CMDB ImplementationServiceNow License Subscription ManagementEducationBachelor's Degree: Information Technology

Absa

ServiceNow Specialist ITOM Support Engineer (KE))

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