- Maintain platform stability, performance, and SLA compliance.
- Manage upgrades, patches, system clones, releases, and maintenance.
- Support incident resolution, major incidents, and disaster recovery.
- Oversee ITOM Discovery, MID Servers, integrations, and CMDB data quality.
- Implement configurations, enhancements, automated workflows, and new capabilities.
- Partner with Product Owner, Architect, and Lead Engineers to ensure stability and strategic value delivery.
- Monitor and improve CMDB data health and compliance.
- Develop dashboards and reporting to drive remediation.
- Enhance ITOM visibility, health, and automated discovery/mapping.
- Improve user workflows and overall platform efficiency.
- Conduct proactive and reactive performance monitoring.
- Identify risks and improvement opportunities.
- Provide trend reporting and advisory insights.
- Promote best practices and continuous development standards.
- Ensure compliance with governance frameworks and technical standards.
- Manage risks related to upgrades, changes, and platform stability.
- Maintain documentation and process standards.
- Contribute to governance, risk, and control enhancements.
- ServiceNow ITOM & CMDB lifecycle management
- Platform stability and SLA delivery
- Automation and workflow optimization
- Data quality and CMDB health
- Continuous improvement and governance
- 3 or more years ServiceNow Product experience specializing in ITOM Products
- 3 or more years ServiceNow Product experience specializing in Core CMDB Products and integration capabilities
- 2 or more years ServiceNow Product experience in ServiceNow ITSM Products
- 2 or more years ITIL or similar IT Service Management framework experience with focus on Configuration Management and Operational Support
- 2 or more years IT Support experience of IT Platforms
- 1 or more years Hardware- & Software Asset Management
- BSc in Information Technology or equivalent diploma advantageous
- ServiceNow Certified Administrator (CSA)
- ITIL Foundation
- ITIL Operational Support and Analysis
- ITIL Release Control and Validation
- ServiceNow ITOM Visibility (Discovery & Mapping)
- ServiceNow ITOM Health (Event Management Implementation and Integration)
- ServiceNow Product Fundamentals
- ServiceNow Performance Analytics and Reporting
- ServiceNow Common Service Data Model
- ServiceNow CMDB Implementation
- ServiceNow License Subscription Management
3rd Floor, Mayfair Suites, Westlands, Nairobi
- Mobile: Employers Only - 0797 452 211; 0796 630 043
- Candidates Only - 0718-610023; 0722 735 216
- CV Writing Only - 0798 568638, 0798 56 86 43
Corporate Staffing