- Administrative Assistance by supporting the General Manager with special projects and initiatives, conducting research and gathering information as required, and delivering staff performance reports with accuracy and efficiency.
- Ensure compliance with health and safety regulations, professional standards, and all legal requirements of the hotel.
- Quality Assurance by ensuring regular review of guest feedback and implementing improvements to enhance the overall guest experience.
- Handle sensitive information with discretion and maintain confidentiality at all times. Ensure that all personal and professional information is secure.
- Manage the recruitment process, including posting job vacancies, screening applications, and conducting interviews. Coordinate the onboarding process for new hires, including orientation and training.
- Serve as a point of contact for employee inquiries and concerns by addressing and resolving employee issues and conflicts in a professional manner, and foster a positive work environment.
- Promote health and safety practices in the workplace. Conduct safety training sessions and ensure compliance with safety regulations.
- Organize employee engagement activities and events. Implement strategies to retain top talent and reduce employee turnover.
- Degree or Diploma in Business Management, Bachelorās degree in Hospitality Management, Business Administration, or a related field. A masterās degree will be an added advantage.
- Minimum of 2 years of experience in hotel administrative roles or previous experience in a Human Resource role, preferably in a 3-5 star hotel.
- Excellent organizational, multitasking, and problem-solving skills.
- Proficiency in the hotel Memory Soft software will be an added advantage.
- Strong leadership abilities, attention to detail, and a customer-focused approach.
- Critical thinking, creativity, and innovation-oriented.
- Produce results in a fast-paced environment by adapting and implementing new strategies.
- Ability to work under pressure and handle challenging situations with poise and professionalism.
- Must be a Kenyan Citizen
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